Care Supervisor - Cardiff South and The Vale

Join Our Team as a Field Care Supervisor!

We’re looking for a compassionate and dedicated Field Care Supervisor to join our team and ensure our customers receive high-quality care in their own homes. This role involves supervising care assistants, efficiently managing designated areas in Cardiff South and The Vale of Glamorgan, and ensuring that the services meet customers' needs while promoting their dignity and privacy.

Key Responsibilities:

• Customer Care: Conduct assessments with customers (and their representatives) to identify needs and create tailored care plans, regularly updating them as necessary and ensuring confidentiality at all times.
• Staff Coordination: Guide care assistants, appropriately match them to customers, and provide support with training and supervision. Attend initial customer visits to introduce the care assistant.
• Quality Assurance: Monitor service quality by conducting reviews, investigating any issues related to the service, and implementing improvements where needed.
• Emergency Support: Participate in the on-call rota, handling emergency situations by arranging cover for staff absences.

Duties Include:

• Carrying out risk assessments and agreeing on risk control measures.
• Maintaining clear communication with customers, their representatives, and care staff.
• Managing Medication Administration Record (MAR) chart distribution.
• Ensuring compliance with regulatory requirements and company policies.

What We’re Looking For:

• A minimum of QCF Level 2 qualification (with enrolment onto QCF Level 3 available during employment).
• Experience in providing home care and a commitment to maintaining high standards of service.

This role offers an opportunity to make a meaningful difference in people’s lives while developing your skills within a supportive environment. Apply now to be a key part of our Bluebird Care team!