Deputy Manager

Job description

Providing Quality Care

Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?

We’re committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers’ homes through to complex care needs. We appreciate that every customer is different, and this is why every day will be different.

We are recruiting for a Deputy Manager in Exeter

This role involves ensuring the highest standards of care, compliance, and operational efficiency. 

The successful candidate will be a key player in maintaining exceptional service delivery, supporting both staff and customers, and leading compliance efforts. 

Key Responsibilities:

• Compliance:Actively engage with audits for both staff and customers.Ensure customer files are up-to-date and compliant.
• Collaborate with Supervisors to ensure care plans are clear, relevant, and accessible for care staff.
• Maintain personal development and ensure regular policy and procedure reviews.
• Support the Live-In Service to ensure ongoing compliance.
• Staffing:Conduct spot checks and supervisions.Support coordinators to ensure comprehensive work coverage.
• Participate in the recruitment and onboarding process.
• Assist inductees in achieving their care certificates and completing probation.
• Maintain an outstanding level of care among staff.Ensure staff files and documents are up-to-date and compliant.
• Oversee birthday cards for team members.
• Work with other locations to optimise staff coverage for customer visits.Identify opportunities for recruiting and onboarding new team members.
• Customers:Support supervisors with customer reviews.Identify safe growth opportunities for the service.
• Build strong relationships with customers and their next of kin through regular face-to-face contact.
• Work with the finance team to ensure customer accounts are set up correctly.Liaise professionally with other healthcare professionals to ensure customers can stay safely in their own homes.
• Signpost customers to Live-In services as their needs increase.
• Actively network with local communities to raise the profile of our services.
• On Call:Lead a specified branch and support other areas as needed.
• Deputise for the registered location manager when required.
• Participate in the on-call team, holding on-call duties one evening per week and one in every four weekends.

Requirements:

• Minimum of 2 years' experience in Home Care.Full driving licence.
• Right to work in the UK (without sponsorship).
• Strong leadership skills and problem-solving abilities.
• Ability to build and maintain effective working relationships.
• Experience with home care and CQC regulatory requirements.
• Proficiency in Word, Excel, and CRMs.
• Minimum of Level 3 in Health and Social Care.Good understanding of budget management.

Benefits:

• Competitive salary of £30,000-£35,000Opportunity to make a significant impact on the lives of customers and staff.
• Supportive work environment with opportunities for professional growth and development. 

But not only that, we take care of our team throughout the year, whether it's your birthday, Christmas, awards or simply because it’s a Thursday. We’re a family and we’re here to look after you today, tomorrow and every other day after that.