Customer Support Professional

Job description

Customer Support Professional

Salary: £25,000 PA to £27,000 PA (Dependant on Experience)

Hours: Office Based full-time hours Monday - Friday 8.30 am -5.00 pm with on-call duties of 1 in 4 weekends on average

Have you got Home Care experience, perhaps you've been a care assistant? Are you currently seeking a new challenge within Health & Social Care? Do you have an NVQ2 or equivalent? Do you have a passion for assisting people to continue living independently in their own homes? If the answer is yes then keep on reading

Our Vision

We aspire to always make our customers smile by creating a respectful environment where outstanding care professionals feel valued and are supported to deliver outstanding care.

What's the purpose of the role of the Customer Support Professional

To make sure our customers receive excellent quality care and support to keep them safe and independent in their own homes. Compassion, good communication and organisational skills together with a calm and caring manner are vital for this important role in our company. It’s fast-paced and extremely busy but if you love a challenge you will thrive with us!

We can’t care for our customers if we don’t take care of our team so to make this possible, we offer:

• 20 days paid annual leave entitlement plus bank holidays
• A genuinely rewarding position where you can make a real difference
• Enrolment in a pension scheme
• Personal development opportunities to grow your career
• Free annual MOT on your work car
• Laptop and all equipment you need for the role.
• A bright, modern, and clean office
• Full training induction and support
• Ongoing support and a professional development plan with fully funded training
• Employee Assistance Programme with access to telephone counselling from qualified counsellors
• Ongoing support and a professional development plan with fully funded training
• Annual celebrations to mark work anniversaries
• Annual awards Celebration
• A really friendly work environment
• Free Parking
• Mileage allowance for visiting customers

But not only that, we take care of our team throughout the year, whether it's your birthday, Christmas, awards, or simply because it’s a Thursday. We’re a family and we’re here to look after you today, tomorrow, and every other day after that

Key Responsibilities

• Make sure Bluebird Care provides safe, effective, high-quality care that is responsive to each customer’s needs and preferences
• Make sure our services respect customers’ choices and always promote their dignity and privacy.
• On Call duties of 1 in 4 weekends on average
• Participate in the growth and development of the business. Work with the Care manager to achieve key performance targets

So…What skills do you need for our Customer Support Professional

• You must be caring and compassionate towards people in need of care and support and those providing these services
• Knowledge on how to write person-centered care plans that are compliant with CQC standard
• Provide customer service with a smile, being supportive and calm, you’ll be highly organised and enjoy communicating with your colleagues and customers.
• Build good relationships with your colleagues. Being an excellent team player is vital in this postion
• Have excellent standards of communication both written and verbal.
• You Must have at least 2 years of experience working in either domiciliary care or live-in care with at least an NVQ2 in Health & Social Care
• Respect for people suffering from a range of medical conditions with different lifestyles and beliefs to your own
• Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions
• Be honest with a high level of integrity – doing the right thing especially when no one is looking
• Have good computer skills and be confident in the use of in-house systems (with training of course) , Microsoft Word, Email
• Excellent timekeeper and reliable
• Show initiative and complete agreed actions, working as part of our team to achieve business outcomes together
• Must be willing to undergo an Enhanced DBS Check
• You Must be a driver with your own car it is essential for the role to visit customers and care assistants.
• Must have the Right To Work in the UK without requiring sponsorship
• Be a driven individual, with a positive outlook and solution-focused approach.
• Be an ambassador for Bluebird Care and always align with our vision to always make our customers smile by creating a respectful environment where outstanding care professionals feel valued and are supported to deliver outstanding care

Apply now if you feel you have the skills and experience to be our Customer Support Professional. You can also call Kim for an informal chat about the role and to request a full Job Description on 01256 748393