Meet Laura Payne our Community Engagement Office

My job is to ensure our customers are happy and comfortable with the care they are receiving. This also involves a lot of care planning for new customers who require domiciliary care, also known as home care. This service is where our carers visit once or more a day to provide care in the client’s own home.

I meet new customers, sit down with them and their families and make sure they receive the care that they want. It’s not just the customers we care for it’s the families as well.

My work means that I’m office based for three days per week and out meeting clients, old and new on the remaining two days. This can vary from one to perhaps as many as six clients per week, mainly new ones. I also work on our marketing, on days I’m in the office.

I think I’m caring, compassionate and easily approachable. I’ve had a number of different jobs in care but I’ve always been drawn back to home care, there’s just something special about it. I really enjoy getting involved in people’s care, making sure they’re comfortable in their surroundings and even becoming part of their family.

I have previously done a lot of home care for Bluebird and I still keep in touch with clients and call in to see how they’re doing.

My favourite part of the job is being out there with the people. I love the Bluebird office team but I love being out there meeting our clients even more."